Shipping & delivery

Essential information, clear, without noise.

Delivery times

In-stock items: 24/48 hours.

Pre-ordered or customised items: about 15 working days.

Shipping in Italy

Shipping rates

  • GLS: 8,99 €
  • BRT (Bartolini): 11,00 €
  • DHL: 22,00 €

Rates for Calabria and the islands

  • GLS: 10,00 €
  • DHL: 22,00 €

Free shipping

Shipping within Italy is free on orders over 100,00 €.

Collection from our Gallarate premises

You can collect your order free of charge from BONESWIMMER headquarters in Gallarate, Via Cappellini 18.

  • Select this option in the order notes.
  • If the system adds shipping costs, use the discount code GALLARATE for 8,99 € off.
  • We will email you when your order is ready for collection.

International shipping

For orders to countries outside the European Union, any customs duties, import VAT/taxes and clearance costs are not included in the product price or in the shipping costs and are borne entirely by the customer/recipient.

International orders are shipped with DHL Express. Any customs charges will be requested from the recipient according to the procedures of the destination country.

Any customs charges and import taxes paid by the customer will not be refunded in the event of a return, exchange or refund request. These costs are independent of the product price and of the shipping costs charged by our store.

In the event of a return or exchange, the customer therefore remains responsible for any costs, duties, taxes and customs charges incurred to import the goods into the destination country, which cannot be recovered or refunded by our store.

Free shipping by country

  • Orders over 200,00 €: Austria, Belgium, Denmark, Germany, Luxembourg, Monaco, Netherlands, Bulgaria, Croatia, Czech Republic, Estonia, Latvia, Lithuania, Romania, Slovakia, Cyprus, Finland, Greece, Hungary, Ireland, Poland, Portugal, Slovenia, Sweden, France, Norway, Spain.
  • Orders over 250,00 €: Albania, Andorra, Armenia, Azerbaijan, Bosnia and Herzegovina, Faroe Islands, Georgia, Gibraltar, Iceland, North Macedonia, Malta, Moldova, Turkey.
  • Orders over 300,00 €: South Africa, Ukraine.
  • Orders over 500,00 €: Australia, Canada, Switzerland, United States, United Kingdom.

Shipping costs by country

  • 12,00 €: Austria, Belgium, Denmark, Germany, Luxembourg, Monaco, Netherlands
  • 13,00 €: France
  • 16,00 €: Spain
  • 18,00 €: Bulgaria, Croatia, Czech Republic, Estonia, Latvia, Lithuania, Romania, Slovakia
  • 19,00 €: Slovenia, Sweden
  • 28,00 €: Albania, Andorra, Armenia, Azerbaijan, Bosnia and Herzegovina, Faroe Islands, Georgia, Gibraltar, Iceland, North Macedonia, Malta, Moldova, Turkey
  • 29,00 €: Cyprus
  • 33,00 €: Finland, Greece, Hungary, Ireland, Poland, Portugal
  • 39,00 €: Norway, United Kingdom
  • 43,00 €: Switzerland
  • 45,00 €: Canada, United States
  • 46,00 €: South Africa
  • 82,00 €: Australia
  • 140,00 €: Ukraine

For destinations not listed, contact us at info@boneswimmer.it.

Delivery notes

  • Make sure someone is at the delivery address to receive the parcel.
  • Check that your details are complete: house number, flat number and name on the intercom.
  • If delivery fails because of incorrect details, reshipping costs are charged to the customer.

Payment methods

  • Credit or debit cards
  • PayPal
  • Pay in instalments with Scalapay
  • Apple Pay and Google Pay

Customer service

For any questions, write to info@boneswimmer.it, stating your order number and the reason for your request.

Need help?

Write to us and we will get back to you as soon as possible.

Contactinfo@boneswimmer.it