Exchange and Return Policy
You can exchange or return purchased products within 14 business days from the date of receipt. You are entitled to a refund of the amount paid, excluding any shipping costs.
The merchandise must be intact, spotless, with tags, and in the same condition as when shipped. We reserve the right to refuse items that do not meet these conditions. Returns shipped after 10 days will not be accepted (shipping date applies).
Products in the LAST CHANCE category and personalized or custom edition items cannot be returned or exchanged.
For countries with customs, return shipping costs (customs clearance, duties) are the customer’s responsibility.
Exchange — Italy
To make an exchange, follow this procedure:
- Place a new order with the items you want to receive.
- In the order notes, write: "Request delivery with pickup of previous order no. XXXXX".
- Complete payment for the new order.
- Prepare the items to return in a package to give to the courier.
The courier will simultaneously deliver the new order and collect the return. The refund will be processed within 15 business days from the return of the merchandise.
Return — Italy
Option 1: Pickup arranged by BONESWIMMER
Contact us at info@boneswimmer.it with the subject "Return order no. XXXXX with pickup" and provide:
- Items to return
- Preferred day for pickup (no specific time)
- Full address, name, and phone number
The refund will be issued within 15 business days from the return of the merchandise, deducting €8.99 for shipping costs.
Option 2: Shipping by the customer
You may choose any courier you prefer, provided the shipment is trackable. We are not responsible for items sent without tracking or lost shipments.
Return — International
Return shipping is the customer’s responsibility and must be trackable. The refund will be issued within 15 business days from the return of the merchandise.
Address for Returns and Exchanges
Autori Srl - Boneswimmer Shop
Via Alfredo Cappellini, 18
21013 Gallarate (VA) – Italy
Support
For any questions, write to info@boneswimmer.it, including your order number and reason for the request. We will reply as soon as possible.
