Ear Plug Pro - Arena - 000029

Delivery Times

For items in stock: 24/48 hours.

For pre-ordered or customised items: about 15 working days.

Shipments within Italy

Shipping Rates

• GLS: €8.99
• BRT (Bartolini): €11.00
• DHL: €22.00

Rates for Calabria and Islands

• GLS: €10.00
• DHL: €22.00

Free Shipping

Shipping within Italy is free for orders over €100.00.

Collection at BONESWIMMER Headquarters in Gallarate

You can collect your order free of charge at our BONESWIMMER headquarters in Gallarate, Via Cappellini 18.

• Select this option in the order notes.
• If the system adds shipping costs, use the discount code GALLARATE for a discount of €8.99.
• We will notify you by email when your order is ready for collection.

International Shipments

Free Shipping by Country

• Orders over €200.00: Austria, Belgium, Denmark, Germany, Luxembourg, Monaco, Netherlands, Bulgaria, Croatia, Czech Republic, Estonia, Latvia, Lithuania, Romania, Slovakia, Cyprus, Finland, Greece, Hungary, Ireland, Poland, Portugal, France, Norway, Spain.
• Orders over €250.00: Albania, Bosnia, Belarus, Georgia, Moldova, North Macedonia, Malta, Turkey.
• Orders over €300.00: South Africa.
• Orders over €500.00: Australia, Canada, Switzerland, United States, United Kingdom.

Shipping Costs by Country

• €12.00: Austria, Belgium, Denmark, Germany, Luxembourg, Monaco, Netherlands
• €13.00: France
• €16.00: Spain
• €18.00: United Kingdom
• €19.00: Finland, Greece, Ireland, Poland, Portugal, Slovenia, Sweden, Hungary
• €23.00: Bulgaria, Croatia, Estonia, Latvia, Lithuania, Czech Republic, Romania, Slovakia
• €28.00: Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Georgia, Gibraltar, Iceland, Faroe Islands, North Macedonia, Malta, Moldova, Turkey
• €39.00: Canada, Norway, United States, South Africa, Switzerland, Ukraine
• €70.00: Australia

For destinations not listed, contact us at info@boneswimmer.it.

Delivery Notes

• Ensure someone is present at the delivery address to receive the package.
• Check the completeness of the details: house number, apartment number, and name on the doorbell.
• If delivery fails due to incorrect details, reshipping costs will be charged to the customer.

Payment Methods

• Credit or debit cards
• PayPal
• Installment payment with Scalapay
• Apple Pay and Google Pay

Customer Service

For any questions, write to info@boneswimmer.it, indicating your order number and the reason for your inquiry.

Delivery & Payments

Delivery times

• 24/48 hours for items in stock.
• For pre-ordered or customised items: about 15 working days.

Payments

• Cards (credit/debit)
• PayPal
• Installment payment (Scalapay)
• Wallets (Apple Pay, Google Pay) available at checkout

Support

For any doubts, write to info@boneswimmer.it.
Include your order number and the reason for your inquiry: we will reply as soon as possible.

Exchange and Return Conditions

It is possible to exchange or return purchased products within 10 working days from the date of receipt of the goods. You are entitled to a refund of the amount paid, excluding any shipping costs.

The goods must be intact, spotless, with tags, and in the same condition as when shipped. We reserve the right to refuse items that do not meet these conditions. Returns sent after 10 days will not be accepted (the shipping date is decisive).

Products in the LAST CHANCE category and personalised or custom edition items cannot be returned or exchanged.

For countries with customs, return costs (customs clearance, duties) are borne by the customer.

Goods Exchange — Italy

To make an exchange, follow this procedure:

• Place a new order with the items you wish to receive.
• In the order notes, write: "Request delivery with pickup of previous order no. XXXXX".
• Complete payment for the new order.
• Prepare the items to be returned in an envelope to hand to the courier.

The courier will simultaneously deliver the new order and collect the return. The refund will be processed within 15 working days from the return of the goods.

Return — Italy

Option 1: Pickup organised by BONESWIMMER

Contact us at info@boneswimmer.it with the subject "Return order no. XXXXX with pickup" and provide:

• Items to be returned
• Preferred day for pickup (no specific time)
• Full address, name, and phone number

The refund will be issued within 15 working days from the return of the goods, deducting €8.99 for shipping costs.

Option 2: Shipping arranged by the customer

You may choose the courier you prefer, provided the shipment is traceable. We are not responsible for goods sent without tracking or lost.

Return — Abroad

Return shipping is at the customer's expense and must be traceable. The refund will be issued within 15 working days from the return of the goods.

Address for Returns and Exchanges

Autori Srl - Boneswimmer Shop
Via Alfredo Cappellini, 18
21013 Gallarate (VA) – Italy

Assistance

For any questions, write to info@boneswimmer.it, indicating the order number and reason for the request. We will reply as soon as possible.