Teddy Charm - Tablet + Letter

Delivery Times

For items in stock: 24/48 hours.

For pre-ordered or customised items: about 15 working days.

Shipments within Italy

Shipping Rates

• GLS: €8.99
• BRT (Bartolini): €11.00
• DHL: €22.00

Rates for Calabria and Islands

• GLS: €10.00
• DHL: €22.00

Free Shipping

Shipping within Italy is free for orders over €100.00.

Collection at BONESWIMMER Headquarters in Gallarate

You can collect your order free of charge at our BONESWIMMER headquarters in Gallarate, Via Cappellini 18.

• Select this option in the order notes.
• If the system adds shipping costs, use the discount code GALLARATE for a discount of €8.99.
• We will notify you by email when your order is ready for collection.

International Shipments

Free Shipping by Country

• Orders over €200.00: Austria, Belgium, Denmark, Germany, Luxembourg, Monaco, Netherlands, Bulgaria, Croatia, Czech Republic, Estonia, Latvia, Lithuania, Romania, Slovakia, Cyprus, Finland, Greece, Hungary, Ireland, Poland, Portugal, France, Norway, Spain.
• Orders over €250.00: Albania, Bosnia, Belarus, Georgia, Moldova, North Macedonia, Malta, Turkey.
• Orders over €300.00: South Africa.
• Orders over €500.00: Australia, Canada, Switzerland, United States, United Kingdom.

Shipping Costs by Country

• €12.00: Austria, Belgium, Denmark, Germany, Luxembourg, Monaco, Netherlands
• €13.00: France
• €16.00: Spain
• €18.00: United Kingdom
• €19.00: Finland, Greece, Ireland, Poland, Portugal, Slovenia, Sweden, Hungary
• €23.00: Bulgaria, Croatia, Estonia, Latvia, Lithuania, Czech Republic, Romania, Slovakia
• €28.00: Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Georgia, Gibraltar, Iceland, Faroe Islands, North Macedonia, Malta, Moldova, Turkey
• €39.00: Canada, Norway, United States, South Africa, Switzerland, Ukraine
• €70.00: Australia

For destinations not listed, contact us at info@boneswimmer.it.

Delivery Notes

• Ensure someone is present at the delivery address to receive the package.
• Check the completeness of the details: house number, apartment number, and name on the doorbell.
• If delivery fails due to incorrect details, reshipping costs will be charged to the customer.

Payment Methods

• Credit or debit cards
• PayPal
• Installment payment with Scalapay
• Apple Pay and Google Pay

Customer Service

For any questions, write to info@boneswimmer.it, indicating your order number and the reason for your inquiry.

Delivery & Payments

Delivery times

• 24/48 hours for items in stock.
• For pre-ordered or customised items: about 15 working days.

Payments

• Cards (credit/debit)
• PayPal
• Installment payment (Scalapay)
• Wallets (Apple Pay, Google Pay) available at checkout

Support

For any doubts, write to info@boneswimmer.it.
Include your order number and the reason for your inquiry: we will reply as soon as possible.

Exchange and Return Policy

You can exchange or return purchased products within 14 business days from the date of receipt. You are entitled to a refund of the amount paid, excluding any shipping costs.

The merchandise must be intact, spotless, with tags, and in the same condition as when shipped. We reserve the right to refuse items that do not meet these conditions. Returns shipped after 10 days will not be accepted (shipping date applies).

Products in the LAST CHANCE category and personalized or custom edition items cannot be returned or exchanged.

For countries with customs, return shipping costs (customs clearance, duties) are the customer’s responsibility.

Exchange — Italy

To make an exchange, follow this procedure:

• Place a new order with the items you want to receive.
• In the order notes, write: "Request delivery with pickup of previous order no. XXXXX".
• Complete payment for the new order.
• Prepare the items to return in a package to give to the courier.

The courier will simultaneously deliver the new order and collect the return. The refund will be processed within 15 business days from the return of the merchandise.

Return — Italy

Option 1: Pickup arranged by BONESWIMMER

Contact us at info@boneswimmer.it with the subject "Return order no. XXXXX with pickup" and provide:

• Items to return
• Preferred day for pickup (no specific time)
• Full address, name, and phone number

The refund will be issued within 15 business days from the return of the merchandise, deducting €8.99 for shipping costs.

Option 2: Shipping by the customer

You may choose any courier you prefer, provided the shipment is trackable. We are not responsible for items sent without tracking or lost shipments.

Return — International

Return shipping is the customer’s responsibility and must be trackable. The refund will be issued within 15 business days from the return of the merchandise.

Address for Returns and Exchanges

Autori Srl - Boneswimmer Shop
Via Alfredo Cappellini, 18
21013 Gallarate (VA) – Italy

Support

For any questions, write to info@boneswimmer.it, including your order number and reason for the request. We will reply as soon as possible.